Delivery Information

At Essentials Pool Store, we understand that timely delivery is crucial to ensuring your pool and spa experience is as seamless as possible. Whether you’re upgrading your pool equipment or indulging in a luxurious hot tub, we strive to get your products to you quickly and efficiently.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your items are prepared and ready for shipment as soon as possible.

Shipping Options

We offer two convenient shipping options to suit your needs:

  • Standard Shipping: For those who need their items quickly, we use DHL or FedEx to deliver your order within 10-15 business days after shipment. The cost for standard shipping is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option typically takes 15-25 business days after shipment. It’s a great choice for those who are not in a rush and want to save on shipping costs.

Delivery Areas

We are proud to serve customers globally, with the exception of Asia and certain remote areas. No matter where you are, we aim to provide the same high-quality service and support.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and know exactly when to expect your new pool or spa products.

Returns and Exchanges

If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. You can return your items within 15 days of receiving them. Please ensure that the products are in their original condition and packaging. For more details on our return process, please visit our Returns & Exchanges page.

Contact Us

If you have any questions about your order or need assistance with delivery, our customer service team is here to help. You can reach us at [email protected] or visit our store at 11 Parkview Drive, Long Beach, US 90808.

Thank you for choosing Essentials Pool Store. We are committed to making your pool and spa experience as enjoyable and stress-free as possible. Let us help you create the perfect outdoor oasis!