1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its related systems.
• Use the site to transmit any harmful or malicious content.

2. Product and Service Description

Essentials Pool Store offers a wide range of products including Aqua Silk, Automatic Pool Cleaners, Cal Spas Hot Tubs, and more. We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to manufacturing processes.

Our services include standard and free shipping options, as well as a straightforward returns and exchanges process. Please refer to our Shipping & Returns policy for detailed information.

3. Order and Payment Terms

Orders are processed within 1-2 business days. We accept payments via Visa, MasterCard, JCB, and PayPal. By placing an order, you agree to provide accurate and complete payment information.

Shipping times vary based on the selected method:

• Standard Shipping: 10-15 business days via DHL or FedEx ($12.95 fee).
• Free Shipping: 15-25 business days via EMS for orders over $50.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. Returns and exchanges are accepted within 15 days of receiving your order, provided the item is in its original condition and packaging.

Non-returnable items include Pool Chemicals and Hot Tub Chemicals due to safety and regulatory reasons. Please refer to our Returns & Exchanges policy for detailed instructions.

5. Intellectual Property

All content on the Essentials Pool Store website, including text, images, logos, and graphics, is the property of Essentials Pool Store and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

6. Limitation of Liability

Essentials Pool Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.

7. Contact Information

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Address: Essentials Pool Store, 11 Parkview Drive, Long Beach, US 90808

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the United States.

9. Changes to Terms and Conditions

Essentials Pool Store reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated terms.